{"id":13446,"date":"2025-11-24T10:34:59","date_gmt":"2025-11-24T13:34:59","guid":{"rendered":"https:\/\/fenati.org.br\/?p=13446"},"modified":"2025-11-24T14:01:57","modified_gmt":"2025-11-24T17:01:57","slug":"stj-passagens-aereas-arrependimento-compras-online","status":"publish","type":"post","link":"https:\/\/homolog.fenati.org.br\/en\/stj-passagens-aereas-arrependimento-compras-online\/","title":{"rendered":"STJ julga inclus\u00e3o de passagens a\u00e9reas no direito ao arrependimento de compras online"},"content":{"rendered":"<p><strong>STJ &#8211;<\/strong> A Quarta Turma do Superior Tribunal de Justi\u00e7a iniciou a an\u00e1lise sobre a aplica\u00e7\u00e3o do direito de arrependimento \u2014 que assegura reembolso total ao consumidor que desiste da compra em at\u00e9 sete dias \u2014 \u00e0s passagens a\u00e9reas adquiridas em plataformas online.<\/p>\n<p>O relator do processo, ministro Marco Buzzi, se manifestou favor\u00e1vel \u00e0 extens\u00e3o do dispositivo previsto no <a href=\"https:\/\/pt.wikipedia.org\/wiki\/C%C3%B3digo_de_Defesa_do_Consumidor\">C\u00f3digo de Defesa do Consumidor<\/a> (CDC). O julgamento, por\u00e9m, foi suspenso ap\u00f3s pedido de vista do ministro Antonio Carlos Ferreira, e ainda n\u00e3o h\u00e1 previs\u00e3o para a retomada.<\/p>\n<p><a href=\"https:\/\/fenati.org.br\/afinal-como-funciona-tornozeleira-eletronica-brasil\/\"><strong>LEIA: Afinal, como funciona a tornozeleira eletr\u00f4nica usada no Brasil?<\/strong><\/a><\/p>\n<p>O caso trata de um recurso apresentado pelas empresas Viajanet e Avianca contra decis\u00e3o do Tribunal de Justi\u00e7a do Rio de Janeiro, que havia reconhecido ao consumidor o direito de cancelamento com restitui\u00e7\u00e3o integral do valor pago dentro do prazo de sete dias.<\/p>\n<p>As companhias alegam que o CDC n\u00e3o se aplica ao setor de transporte a\u00e9reo e defendem que prevale\u00e7a a norma espec\u00edfica da Resolu\u00e7\u00e3o 400\/2016 da Anac, que permite cancelamento gratuito apenas nas primeiras 24 horas ap\u00f3s a compra.<\/p>\n<p>Para as empresas, a aquisi\u00e7\u00e3o via internet n\u00e3o seria equivalente a uma contrata\u00e7\u00e3o realizada fora do estabelecimento comercial \u2014 situa\u00e7\u00e3o em que o CDC prev\u00ea o direito ao arrependimento.<\/p>\n<h4>C\u00f3digo de Defesa do Consumidor<\/h4>\n<p>No voto apresentado, Buzzi rejeitou integralmente os argumentos das empresas. Ele afirmou que a compra digital configura, sim, contrata\u00e7\u00e3o fora do ambiente f\u00edsico da fornecedora, o que ativa as garantias expressas no CDC.<\/p>\n<p>O ministro destacou ainda que o consumidor se encontra em posi\u00e7\u00e3o de maior fragilidade no ambiente digital, pois est\u00e1 sujeito a estrat\u00e9gias intensas de marketing e depende exclusivamente das informa\u00e7\u00f5es fornecidas pelo vendedor. Por isso, segundo ele, as prote\u00e7\u00f5es legais devem ser ampliadas, e n\u00e3o reduzidas.<\/p>\n<p>Buzzi tamb\u00e9m enfatizou que normas administrativas \u2014 como a resolu\u00e7\u00e3o da Anac \u2014 possuem hierarquia inferior \u00e0s leis federais e, portanto, n\u00e3o podem restringir direitos expressos no CDC. Para o relator, a cobran\u00e7a de multas ou reten\u00e7\u00f5es em cancelamentos realizados dentro do prazo legal configura cl\u00e1usula abusiva.<\/p>\n<p>Apesar disso, o ministro ponderou que, nos casos em que a passagem \u00e9 comprada a menos de sete dias da data do voo, \u00e9 poss\u00edvel que as empresas retenham at\u00e9 5% do valor a ser ressarcido, conforme estabelece o artigo 740 do C\u00f3digo Civil.<\/p>\n<p><em><strong>(Com informa\u00e7\u00f5es de Converg\u00eancia Digital)<\/strong><\/em><br \/>\n<em><strong>(Fonte: Reprodu\u00e7\u00e3o\/Freepik\/Gray StudioPro)<\/strong><\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>O julgamento foi suspenso ap\u00f3s pedido de vista do ministro Antonio Carlos Ferreira, e ainda n\u00e3o h\u00e1 previs\u00e3o para a retomada<\/p>","protected":false},"author":11,"featured_media":13447,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[42],"tags":[13],"class_list":["post-13446","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","tag-sindical"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - 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